FREQUENTLY ASKED QUESTIONS
Viking Moving Services, Inc. and Stevens Worldwide Van Lines, is a partnership between transportation service providers.
In order to carry out moving services, the process starts with a customer who is in need of professional advice, and is seeking information on how to purchase moving services, and how to get the most for their dollar. Both companies have information to provide to you, and most of the information is accumulated through P.U.C and D.O.T. which are organized to protect the consumer.
Pamphlets on “Your Rights and Responsibilities” as a consumer can be sent out prior to moving so you can educate yourself on the regulations of the moving industry.
Local moving and Intra State moving are separated by mileage. For local moving services in the State of Washington, under 55 miles is considered local moving, done by an hourly rate, and over 55 miles is considered an Intra State move , charged by the net weight. Both of these regulated charges are provided in a tariff written and published by the Washington Utilities and Transportation Commission in Olympia, Washington. The mover you are considering is required to provide a copy of the “Smart Consumer Guide”, or a copy can be sent by contacting the Washington Utilities and Transportation Commission: P.O.Box 47250, 1300 S. Evergreen Park Drive SW, Olympia, Wa. 98504-7250 Ph. 1-800-562-6150 or 360-664-1160 General information email is info@wutc.wa.gov
Inter State Moving is watched very carefully by the Department of Transportation and has a consumer friend in the American Moving and Storage Association located in Alexandria , Virginia. The AMSA provides consumer information, and provides consumer information called “ Your Rights and Responsibilities When You Move”.
Carriers who have interstate authority, have filed published tariffs with the above two organizations, all pricing is published in a carriers tariff. Consumers have the right to receive written quotations called estimates prior to agreeing about moving services. The AMSA can be reached at 1611 Duke Street, Alexandria, Virginia 22314-3482 ph.703-683-7410 or fax 703-683-7524 or email at www.moving.org
You will have many questions about moving. The majority of approved transportation providers, have brochures which explain the moving and storage processes. Request these brochures so you can read up on the questions you may have. Representatives of moving and storage companies, their carriers, and those persons you come in contact with, will provide copies of written explanations for pricing, insuring, methods of payment, storing, packing, and many other terms and conditions which might affect your moving and storage services.
Stevens Worldwide Van Lines can be contacted at Corporate Headquarters, 527 Morley Drive, Saginaw, Michigan, 48601 phone 800-678-3836